Featured

Bad bosses are a dime a dozen.  Want to know how I know this?  Everywhere I work, whether in a for-profit or not-for-profit organization, a Fortune 500 company or a small business, or in the US or outside of it, nothing gets people talking more than a conversation about bad bosses.  We’ve all seen them and most of us have ...

As far as this is concerned, there are two types of people: those that carefully tend to the image they portray toward others and those that do not. I have always thought of myself as the type of person who doesn’t care about what others think about me. More recently, I’ve learned otherwise. I do care. I just won’t stop ...

Leadership Systems is 15 years old this October! When I started this organization, fresh out of many years helping to build the Southwest Airlines University for People from the ground up, I never could have imagined where this would take us. Of course, the diverse client group that we have had the honor of working with over the years has ...

I am an admitted CrossFit junkie. I love that it encompasses so many aspects of health, performance, and fitness. So, it’s only natural that I see parallels between the world of working out and the world of taking care of the people-side of business, which is my job. Both can be challenging and there are reasons why people have aversions ...

Customer service isn’t rocket science. The difference, though, between winning and losing customer service is tucked away in the details, though. Here are 12 truths of customer service that apply to any customer situation. There is a customer service chain. Looking at customer service from a systemic perspective at the start identifies the fact that customer service begins well before the interaction ...

When there is an opening in your group or area, hiring becomes necessary. Bringing someone new in should be a complete and thorough process. After all, having a gut feel about someone is good, but it is far from foolproof and bringing in the wrong person has consequences. These consequences can be financial, time, or morale oriented. Doing it correctly ...

Leadership Systems uses tools provided by: RightPath Resources

It’s not a stretch to say that most people in a position to be someone’s boss recognize the importance of developing trust for long-term success. In talking to a group of bosses at one of my client organizations, it became obvious that their world was a minefield of ways to inadvertently undermine the trust that they’d built up already. Here are ...

We all have times at work when we have a great idea that we know will work, but for some reason someone else doesn’t like it. Or, maybe we want to confront that person who doesn’t work as hard as they should and you’ve been picking up their slack for months!  Whatever the reason, conflict usually hurts productivity. It often ...

One of the things that I know I must say often is, “Leadership Systems is pretty picky about the clients it takes on.” How do I know I say this? People I talk to tend to remind me that I’ve said it.  Now, I don’t mean it from the perspective of us looking down our noses at another organization.  Quite ...